Refund Policy
Change-of-mind refunds
We offer a 30-day change-of-mind refund window on the one-time "tree friend — Generations" purchase made on the web. If you change your mind within 30 days of purchase, you get a full refund.
This window is in addition to any refund rights the law gives you. It never replaces them.
Because the free tree means you have already used the game before you decide to pay, you might wonder whether a refund is still available once you have used the feature. It is. Within the 30-day window, a change of mind is a change of mind — you do not need to justify it, and having used the feature does not disqualify you.
How to request a refund
Purchases are processed by Paddle, our merchant of record. Request your refund at paddle.net, and Paddle will process it in line with its Checkout Buyer Terms and this policy. If you're not sure where to start, reach us at our Contact page and we'll point you the right way.
iOS
Generations is currently included at no charge in the iOS app — there is nothing to refund there. If that changes and an App Store purchase is introduced, refunds for it will go through Apple's own process at reportaproblem.apple.com, not through us, and this page will be updated to say so.
What happens after a refund
Once a refund is issued, we revoke the unlock on our side. We don't reach into your device to undo it, so a device that has already used succession may keep working until its local data is cleared. On any other device, you'll see the free tree — tendable, and still yours, exactly as before.